Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Important - Call 111 for advice if you're worried about a baby or child.
If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.
Do not delay getting help if you're worried. Trust your instincts.
Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.
This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.
We operate a strict appointment system with Telephone Triage on Monday to Friday.
If you require an appointment on any of these days during the week, you must ring before 10am. You will be required to leave your details (name, telephone number and a breif reason as to why you have requested to see/speak to a gp), and a GP will call you back, usually within two hours.
The GPs will then allocate the appointments available for the day, after triaging each patient.
Please be aware that there are only a limited number of slots available each day.
You can book appointments at reception, online or over the phone (0161 224 2452) to see any of the clinicians at the practice.
You can book routine appointments in advance, these are usually available within 7-10 days, unless otherwise stipulated by the doctor. However, we offer routine bookable appointments on Tuesdays (morning and afternoon) and Thursdays (afternoon) only – We also have extended hours available till 8pm on Tuesdays.
Extended hours: This is available to those who cannot attend core hours due to work committments. By Appointment only, Tuesdays 6:30pm – 8pm
Emergency appointments are for situations that cannot wait: not for coughs or colds.
You must ring anytime before 6:30pm
Explain fully to the receptionist the nature of your emergency so that she is able to accommodate you accordingly.
Extended Access Appointments are limited but available at Rusholme Health Centre, these need to be booked through the practice for times when we are not open.
Speak to the reception staff for further information – you will not see your usual GP as this service is covered at a seperate site with Locum doctors only – they will have access to your medical records on line if you book into the service.
We will see all real emergencies on the same day. You may be asked for your contact number details for the GP to call you back and this will usually be within two hours.
Please use this service responsibly.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. (This can be requested by the GP or patient)
The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone present ie a member of staff. Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the practice manager.
The surgery has many bilingual staff operating within the practice who will be happy to help you upon request. The practice is also able to book interpreters for the languages that are not spoken by the staff.
You must inform the receptionist when booking your appointment if you require an interpreter and also request a double appointment as 10 minutes is usually inadequate when interpretation is needed.
It may in some cases be impossible to get interpreters at short notice; you are therefore advised to bring an English-speaking representative in emergencies.
We sometimes have third and fourth year medical students attached to our practice for short periods. If you do not wish to have the student present during your consultation please inform the reception staff prior to seeing the doctor. We do accommodate work experience candidates from time to time.
It is not always necessary for you to see the doctor for your results. You can telephone the surgery after 2.00pm during normal working hours to request a result.
In some cases it may not be possible to give the result over the phone in which case you may be asked to make an appointment so that the results can be explained accordingly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you are too ill to attend the surgery, you must ring at the earliest oppertunity on 0161 224 2452, preferably before 10:00am so that the doctor can prioritise and organise ahead for the day. Please give as much information as possible to the receptionist, who is here to help you.
The surgery is able in some cases to arrange transport for patients to attend their first hospital visit. The hospital will need to arrange the transport for any subsequent visit or follow-up.
We will need at least five working days’ notice before an appointment to make the arrangements.
The surgery offers telephone triage Monday to Friday. You can call, leave your name and number with a short description of your need and the GP will call you back and book an appointment if necessary.
All sick children will be triaged and seen on the same day as appropriate.
Out of Hours Service
When the surgery is closed, all calls are automatically redirected to the out of hours provider.
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