Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
How to Request an Appointment
You can request an appointment in the following ways:
What’s the Problem?
If you require an appointment during the week, the booking service is from 08:45-10:00. You will be required to leave your name, telephone number, and a brief reason as to why you have requested to speak to or see a GP. You will then receive a call back from one of our GPs, usually within two hours.
The GPs will then allocate the appointments available for the day, after a triage has been performed on the patient. Please be aware that there are only a limited number of slots available each day.
We also offer telephone consultations, but do advise that this may not always appropriate depending on your medical condition, and in some cases, you may be required to arrange a face to face appointment so that the GP may assess your need as necessary.
If your child is unwell, they will be triaged and seen on the same day if your GP considers it appropriate.
You can book routine appointments in advance. These are usually available within 7-10 days, unless otherwise stipulated by the doctor. We offer routine bookable appointments in the morning and afternoon on Tuesdays, and on Thursdays, afternoons only.
We also have an extended hours service. This is available on Tuesdays 18:30-20:00, for those who cannot attend core hours due to work commitments.
Urgent Medical Problems
Urgent appointments are for situations that cannot wait. You must ring anytime before 18:30, and explain fully to the receptionist the nature of your emergency so that she is able to accommodate you accordingly.
We will see all real emergencies on the same day. You may be asked for your contact number details for the GP to call you back, and this will usually be within two hours.
Extended Access Appointments
Extended access appointments are limited but available at Rusholme Health Centre. These need to be booked through the practice for times when we are not open. Please speak to reception for further information.
You will not see your usual GP as this service is covered at a separate site with locum doctors only. They will have access to your medical records online if you book into the service.
The surgery is able in some cases to arrange transport for patients to attend their first hospital visit. The hospital will need to arrange the transport for any subsequent visits or follow-up. We will need at least five working days’ notice before an appointment to make the arrangements.
Cancelling an Appointment
If you are unable to keep an appointment please let us know as soon as possible. This may enable someone else to be seen.